Warranty Agreement

At Snap-Goods, we stand by the quality of our products and are committed to ensuring that you have a positive shopping experience. Our warranty covers defects in materials and workmanship, providing you with peace of mind when purchasing from our store.

1. Warranty Coverage

Snap-Goods offers a warranty for all products sold through our store. If you receive a damaged or defective item, we will work with you to resolve the issue. Our warranty covers:

• Manufacturing defects

• Items damaged during shipping

• Functionality issues related to normal use

Please note that damages caused by misuse, accidents, or improper care are not covered under our warranty.

2. How to File a Warranty Claim

If you believe your product is defective or has been damaged, please follow these steps:

1. Contact Us: Email us at [support@snap-goods.shop] with the subject line “Warranty Claim.” Please include your order number, a description of the issue, and clear photos or videos of the damaged or defective item.

2. Review: Our customer service team will review your claim and respond within 3–5 business days. If your warranty claim is valid, we will provide you with instructions for returning the item.

3. What You Will Receive

If your claim is accepted, you will be entitled to one of the following options:

• Replacement: We will send you a replacement item at no additional cost to you.

• Refund: If a replacement is unavailable or you prefer, we will issue a full refund for the purchase price of the damaged item.

4. Timeframe for Warranty Claims

Warranty claims must be submitted within 30 days of receiving the item. Claims submitted after 30 days will be considered on a case-by-case basis.

5. Shipping for Returns

For any warranty claims, you may be required to return the damaged or defective item to us. We will provide a prepaid shipping label for returns. Please ensure the item is securely packaged to avoid further damage during transit.

6. Exclusions

The warranty does not cover:

• Damages resulting from misuse or improper handling of the product.

• Normal wear and tear from everyday use.

• Items damaged due to accidents, unauthorized repairs, or modifications.

• Damage caused by weather conditions (e.g., water damage from exposure to rain or humidity).

7. Contact Us

If you have any questions regarding the warranty or your product, don’t hesitate to reach out to us at [support@snap-goods.shop]. We are here to help and ensure your satisfaction.